For families far from home
You lost them far from home. You won’t carry it alone.
At any hour, wherever you are, a person answers in your own language. We lay out the road back patiently, which documents are needed, how the mortuary passport is issued, what each step asks, and we leave you alone in none of it.
- At any hour
- Since 2008
- All of Romania
How we stand beside you
We take you by the hand all the way, from far off to near
Far from home, the weight of papers and logistics should never press on a grieving family. We take it upon ourselves and explain, gently, each step, at your own pace, never in haste.
Below you will find the general procedure as it applies, as a rule, to the international transport of a deceased person. It is an indicative overview: every country and every case has its own particulars, and we set the exact requirements in place for your situation when we speak.
The procedure, step by step
The road back, laid out patiently
You need not know the order of this road. We do, and we carry it for you from the first word, so your only care is the one you have lost.
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Registering the death in the country where it occurred
The death is first registered with the local authorities in the country concerned, who issue a local death certificate. This is the starting point of the entire procedure.
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Embalming and the embalming certificate
For the international transport of a person who has not been cremated, embalming is, as a rule, required, and an embalming certificate must accompany the deceased.
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The mortuary passport (from the embassy/consulate)
The mortuary passport authorises international transport and is issued through the Romanian embassy or consulate in the relevant country. It is not required for urns containing ashes.
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The sealed zinc coffin
Transport is carried out in a special coffin: a hermetically sealed inner zinc coffin placed inside a wooden coffin, to meet international sanitary standards.
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Consular documents and transport to Romania
The consular paperwork is completed, along with confirmation that the death was not caused by a contagious disease, and road or air transport to the locality in Romania is arranged.
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The funeral or commemoration in Romania
On arrival we assist with collection, local formalities and arranging the ceremony, so that your loved one is laid to rest with dignity, according to the family’s wishes.
The reverse case, a foreign citizen who has passed away in Romania and needs to be repatriated to another country, follows similar steps, set alongside the embassy or consulate of the destination country. We explain that route too, depending on your situation.
Documents
The papers of the road, carried by us
We tell you clearly which documents the road back asks for, as much as you wish to know. The rest we set in place, so you are not lost in foreign forms, in a foreign tongue, in so hard an hour.
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Local death certificate
Issued by the authorities in the country where the death occurred; it underpins every subsequent step.
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Mortuary passport
The international transport document, issued by the Romanian embassy or consulate. Not required for urns containing ashes.
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Embalming certificate
Confirms that the deceased has been prepared for transport; it accompanies the deceased across borders.
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Sealed zinc coffin
A hermetically sealed inner zinc coffin inside a wooden coffin, a sanitary requirement for international transport.
We can also stand beside you with
And once they are near, we remain beside you
The road back is not the end of our care. Once they are home, we carry on with all that is proper, the wake, the service, the commemorations, so the farewell is whole.
Frequently asked questions about repatriation
What does repatriation of a deceased person mean?
Repatriation is the lawful, sanitary transport of a deceased person from one country to another, usually bringing home to Romania a citizen who has passed away abroad. The process involves registering the death, preparing the deceased, obtaining the documents and transport under regulated conditions.
What documents are required for repatriation?
In general the following are required: the local death certificate, the mortuary passport (issued by the Romanian embassy or consulate), the embalming certificate and the sealed zinc coffin. Exact requirements vary by country and by individual case, we tell you precisely what is needed once you describe your situation.
Is a mortuary passport needed for ashes as well?
No. The mortuary passport is required for the transport of a person who has not been cremated. For urns containing ashes this requirement does not apply, though other transport formalities are still observed.
Why is embalming required for international transport?
For the international transport of a person who has not been cremated, embalming is, as a rule, required for sanitary reasons, and an embalming certificate must accompany the deceased across borders.
How long does a repatriation take and what does it involve?
Timing depends on the country, the cause of death, any investigations by the local authorities and the mode of transport (road or air). Rather than quote figures that may not match your situation, we listen to each case individually and explain clearly, and gently, what each step involves. Call us or message us on WhatsApp.
Can you help me if I am abroad, in a different time zone?
Yes. At any hour, wherever you are, a person answers in your own language. For families in the diaspora, the easiest way is to message us on WhatsApp, we listen and lay out the steps with you, wherever you are.
We answer you wherever you are.
Message us on WhatsApp or call, at any hour. We listen, we lay out each step patiently, and we carry the whole road, in your own language, so you are never left alone.